AI Borta bundles the inbox, the bot, the kitchen board, and the analytics your restaurant needs to run on messaging — no developer required.
WhatsApp, Instagram, Messenger, SMS, Telegram, and web chat all land in the same shared inbox. Your whole team stays in sync — no missed messages, no double-replies.
All six channels in one scrollable list. Switch between WhatsApp, Instagram and SMS without opening a second tab.
Assign conversations to staff members. See who's handling what in real time. Managers get a full audit trail.
Browser push notifications and in-app sounds the moment a new order arrives. Never miss a pickup window.
Full-text search across every conversation, every channel, going back to day one.
Tag conversations as Pending, Confirmed, Ready, Complaint. Filter by status, channel, or date range.
Star VIP regulars so their messages always float to the top of your queue.
Your guests write the way they talk. AI Borta understands quantities, modifiers, special requests, and pickup times — no rigid menu codes required.
"2 flat whites no sugar and a croissant for 9 AM" becomes a structured order in under a second.
Understands "extra shot", "almond milk", "no onions", "well done" — matched to your menu modifiers automatically.
Handles English, Arabic, French, Spanish and more. The bot replies in the same language your guest uses.
Configured suggestions fire automatically: "Would you like to add a dessert?" after a main. Toggle on/off per item.
Parking info, allergens, opening hours, delivery radius — add any Q&A to the bot training and it answers instantly.
When the bot isn't confident, it flags the conversation and notifies staff for manual reply — no guest left hanging.
Orders stream onto your board in real time — grouped by status: New, In Progress, Ready, Done. Tap to advance.
Connect any ESC/POS printer over USB or network. Tickets print automatically the moment an order confirms.
Push orders directly to Square and import your menu from the Square Catalog — free, zero double-entry, zero transcription errors.
Send automated ready-for-pickup messages when you mark an order done. Guest gets a WhatsApp/SMS notification instantly.
Search orders by customer, date, item, or order number. Export to CSV for accounting.
Every order logs total revenue. Aggregate on the analytics dashboard by day, week, or month.
Official Meta Business API. Supports text, images, quick-reply buttons, and interactive menus. The highest-volume channel for most restaurants.
Capture orders from DMs and story replies. Customers who see your food posts can order without leaving Instagram.
Orders from your Facebook Page inbox and post comments. Ideal for restaurants with an engaged Facebook audience.
No app needed — just a phone. Connect your Twilio number to capture orders from every mobile user in your area.
Create a Telegram bot for your restaurant. Popular in the Middle East and Europe. Supports group ordering and broadcast lists.
Route TikTok food post comments into DMs automatically. Turn viral moments into real orders before the excitement fades.
Daily, weekly and monthly revenue charts. Break it down by channel to see where your orders really come from.
Instantly see your top 10 best-sellers, slow movers, and items generating the most revenue per order.
Heatmap of orders by day and hour so you can staff up before the rush, not during it.
Revenue and order count per channel (WhatsApp vs Instagram vs SMS). Invest in what's working.
Track your retention rate and identify guests who haven't ordered in 30 days for win-back campaigns.
Export any dataset to CSV for your own analysis, accountant, or business intelligence tool.
Send a promotion to all customers on a channel at once. "Tuesday special: 15% off all bowls. Reply to order." Done.
Target "customers who haven't ordered in 14 days" or "customers who ordered the burger" — no CSV upload needed.
Write your promotion today, schedule it for Friday at 11:30 AM right before the lunch rush.
Create discount codes and let the bot apply them automatically when a customer quotes the code in their order.
Automated follow-up 7 days after a customer's last order: "Miss our food? Come back for 10% off your next order."
Open rate, reply rate, and conversion rate for every campaign. See what messaging drives the most orders.
No credit card. No setup fees. Cancel any time. Everything above is available from day one.